Cookie Policy
Simigo.ai by Telmobil Inc - Cookies Policy (GDPR & CCPA Aligned)
Effective Date: November 2025
Company: Telmobil Inc
Address: 1250 Broadway Avenue, 36th Floor, New York, NY 10001, United States
Website: https://www.simigo.ai
Contact: [email protected]
1. Scope of This Policy
Telmobil Inc (“Simigo.ai,” “we,” “our,” or “us”) uses cookies and similar technologies across our website, customer dashboard, mobile web interfaces, APIs, and connected portals (collectively, the “Platform”).
This Cookies Policy explains:
What cookies are
Why and how we use them
The categories of cookies used
Your rights and choices under applicable privacy laws
This policy applies to all visitors, users, customers, and partners accessing the Platform from any jurisdiction.
2. Legal Basis for Cookie Use (GDPR & CCPA)
We process cookies based on the following legal grounds:
Under GDPR (EU/UK):
Strictly necessary cookies: Legitimate interest (Article 6(1)(f))
All other cookies: Explicit user consent (Article 6(1)(a))
Under CCPA / CPRA (California):
Cookies may constitute “personal information”
Users have the right to:
Know what data is collected
Opt out of sale or sharing (if applicable)
Delete personal data
Limit use of sensitive personal information
Simigo.ai does not sell personal data.
Advertising cookies are used only for measurement and attribution, not data resale.
3. What Are Cookies?
Cookies are small text files stored on your browser or device when you access the Platform.
They allow the Platform to recognize your device and remember information such as:
Authentication status
Preferences (language, region, UI settings)
Usage behavior
Cookies may be:
First-party cookies set by Simigo.ai
Third-party cookies set by approved service providers
4. Why We Use Cookies
We use cookies to:
Ensure secure authentication and session management
Operate our eSIM provisioning and AI-driven services
Prevent fraud and abuse
Remember user preferences
Analyze platform performance and usage trends
Improve services, onboarding, and customer experience
Measure marketing effectiveness (with consent)
5. Categories of Cookies Used
| Category | Purpose | Consent Required |
|---|---|---|
| Strictly Necessary | Core security, login, payments, session integrity | No |
| Functional / Preferences | Language, region, UI personalization | Yes |
| Analytics / Performance | Traffic analysis and service improvement | Yes |
| Advertising / Marketing | Campaign measurement and attribution | Yes |
6. First-Party Cookies (Simigo.ai)
| Cookie Name | Purpose | Retention |
|---|---|---|
| simigo_session | Secure user authentication and session continuity | Session |
| simigo_lang_pref | Stores language and region preference | 6 months |
| simigo_cookie_consent | Records consent choices and timestamps | 12 months |
These cookies are required for essential Platform functionality.
7. Third-Party Cookies
| Cookie | Provider | Purpose | Retention |
|---|---|---|---|
| _ga, _gid | Google Analytics | Usage analytics and performance | Up to 1 year |
| _fbp | Meta Pixel | Conversion tracking (consent-based) | 3 months |
| _tt_enable_cookie, _ttp | TikTok Ads | Advertising performance measurement | Up to 13 months |
| _clck, _clsk | Microsoft Clarity | Session replay & UX optimization | Up to 1 year |
| _hjSessionUser_* | Hotjar | User behavior insights | Up to 1 year |
Third-party providers may process data outside your country of residence, including the United States, under standard contractual clauses or equivalent safeguards.
8. Your Rights (GDPR & CCPA)
GDPR (EU / UK Users)
You have the right to:
Access your personal data
Rectify inaccurate data
Erase your data (“right to be forgotten”)
Restrict or object to processing
Withdraw consent at any time
Lodge a complaint with a supervisory authority
CCPA / CPRA (California Users)
You have the right to:
Know what personal information is collected
Request deletion of personal information
Opt out of data sharing (if applicable)
Not be discriminated against for exercising rights
Requests can be made by contacting [email protected].
9. Managing Cookie Preferences
You can manage or withdraw consent at any time via:
Our cookie consent banner
“Manage Cookies” link in the footer
Account or dashboard settings
Browser-based cookie controls
Disabling cookies may affect:
Login persistence
AI dashboard features
eSIM checkout and activation
10. Browser Controls
You may also manage cookies directly through your browser settings:
Google Chrome
Mozilla Firefox
Apple Safari
Microsoft Edge
Refer to your browser’s help documentation for instructions.
11. Do Not Track Signals
Simigo.ai does not currently respond to “Do Not Track” (DNT) signals, as there is no universally accepted standard for implementation.
12. Data Retention
Cookie-related data is retained only for:
The duration necessary to fulfill its purpose
The period required by law
The duration specified in the tables above
Consent records are retained for audit and compliance purposes.
13. Contact Information
For questions, requests, or concerns regarding this Cookies Policy or data protection:
🏢 Telmobil Inc
1250 Broadway Avenue, 36th Floor
New York, NY 10001, United States
For full details on personal data handling, please review our Privacy Policy.
14. Language and Updates
This policy is authored in English.
In the event of any inconsistency, the English version prevails.
We may update this policy at any time to reflect legal, regulatory, or operational changes.